SHIPPING AND RETURNS
Shipping
Delivery costs depend upon the destination, size and weight of the artwork purchased and will be calculated at the point of checkout. Orders will normally be processed within 5 working days of your payment clearing and/or at your convenience. If there is a significant delay in the dispatch of your order, we will contact you via email or telephone. Please check artwork descriptions for specific launch dates or shipping delays that may fall outwith the usual 5 working day timeline.
All artwork is carefully packaged to ensure it arrives safely.
Orders are currently dispatched from the United Kingdom and tracking information will be provided where available.
Estimated delivery times:
- United Kingdom: 3-7 working days
- Europe: 5-14 working days
- Rest of the World: 7-21 working days
Customs and import duties are not included. The customer is responsible for the payment of surcharges. Any customs or import duties that are levied once the package reaches your country are out of our control so you may want to contact your local customs office for further information.
If your artwork arrives damaged, please contact me within 48 hours of delivery with photographs of the packaging and artwork so that I can assist you.
Returns
If there is an issue with your order, we will work with you in good faith to resolve the matter as promptly as possible. If an item arrives damaged, defective, incorrect, or otherwise does not conform to your order, please contact the Studio with relevant photographs and details so that an appropriate resolution can be arranged.
Due to the nature of original artwork and made-to-order fine art prints, returns may not be accepted except where required under consumer law.
Every reasonable effort is taken to ensure that artwork is photographed accurately and represents the colours and appearance of each piece. However, colours may vary between devices due to differences in monitor, screen, and display calibration. Such variations do not constitute a fault or defect in the product. Customers concerned about colour accuracy are encouraged to view product images across multiple devices before purchasing.
Where a return is agreed, the artwork must be returned in its original condition and packaging. Refunds will be processed once the artwork has been safely received and inspected.
If you have any questions regarding your order, please get in touch via the order confirmation email address.